Frequently Asked Questions
General Inquiries
-
Kotman Technology is a fully managed IT service company that provides comprehensive technology support, strategy services, and security solutions. We help businesses across diverse industries with IT infrastructure, cloud-based solutions, remote support, cybersecurity, and strategic technology planning. Our goal is to provide you with the peace of mind needed to run your business as effectively as possible, knowing your technology is being taken care of.
-
Kotman Technology was officially founded in 2005 by Jon Kotman. Over the past two decades, we have grown from a small startup into a thriving company of 30 dedicated professionals serving businesses throughout the Central Valley and beyond.
-
We serve companies across diverse industries including manufacturing, agriculture, financial services, education, healthcare, engineering, and many others. Our team has experience supporting businesses both big and small in a variety of sectors throughout Central California, Fresno, Clovis, Visalia, and beyond.
-
The Kotman Difference lies in our intentional culture of collaboration, innovation, duty, and fun. We believe business is personal, and once you partner with us, your goals become our goals. We say "yes" a lot because we don't believe in complicated agreements with lots of exclusions and exceptions. Our solutions are tailor-made, resulting in a customer retention rate of over 98% for the past 10 years.
-
Getting started is easy! Simply contact us to schedule a consultation where we'll discuss your technology needs and challenges. We'll work with you to develop a customized solution that fits your business goals and budget.
About Us
-
Jon Kotman serves as President of Kotman Technology. He holds a Bachelor's degree in Business with an emphasis in Entrepreneurship from Fresno State and maintains a CISSP certification. Luke Ross serves as Operations Manager and Vice President, bringing leadership experience and a degree in Mathematics along with a teaching credential. Under their leadership, the company has received numerous awards including the CASA Maureen Lewis Business Partner of the Year Award and the Fresno Chamber Community Champion of the Year.
-
Our company culture is built on three core values: community, family, and fun. We have an intentional culture of collaboration, innovation, duty, and loads of fun. You'll find impromptu Nerf gun fights, May 4th as a company holiday, annual family zoo days, and team bonding over backyard BBQs and go-kart racing. Our office is purposefully designed for collaboration, and we believe that while IT is technical and complicated, it should never be boring.
-
Every 90 days, each member of our team selects 1-3 specific goals that guide their professional development. We call these goals our "rocks." When these goals are met, the team member receives a literal rock inscribed with our logo marking their accomplishment. The rocks remind us of the continuous improvement we expect of ourselves.
-
Kotman Technology has been recognized with several prestigious awards including the CASA Maureen Lewis Business Partner of the Year Award, the Fresno Chamber Community Champion of the Year, and we were a Central Valley Best in Business nominee in 2023. We also received the 2022 Community Champion Award.
-
Under Jon Kotman's leadership, we have experienced significant expansion, growing from a small team of 2-3 individuals into a thriving company of 30 dedicated professionals. We've built strong relationships with clients who contribute to the region's thriving agricultural and manufacturing sectors and continue to expand our reach across California.
-
We utilize frameworks such as EOS/Traction for organizational structure and participate in peer groups such as Lead4Purpose and ConnectWise Evolve. This helps us maintain our commitment to continuous improvement and best practices in everything we do.
Support Services
-
We are a fully managed IT service company, which means we provide comprehensive support including dedicated customer support team, proactive technology management, reporting and data-driven insights, on-site field service engineer solutions, remote security management and monitoring, and backup and disaster recovery services.
-
Yes, we provide responsive support that follows your team wherever they are. Our support model is built for modern teams, whether someone is setting up their home office for the first time, facing a sudden system glitch, or just needs help resetting a password. We offer remote desktop access and secure support tools that allow us to troubleshoot issues quickly without disrupting your team's workflow.
-
We take a proactive approach rather than reactive. We're constantly monitoring system performance, patching vulnerabilities, and identifying potential issues before they become disruptions. Our goal is to prevent downtime altogether, not just fix it after the fact.
-
Absolutely! We provide on-site field service engineer solutions when needed. However, much of our support can be handled remotely through secure support tools, which allows us to resolve issues quickly and efficiently.
-
We streamline both onboarding and offboarding processes. We handle everything from provisioning and configuring devices to securing company data during employee transitions. This ensures every team member, whether they're new, relocating, or exiting, is supported with consistency, security, and care.
-
We provide proactive technology management with continuous monitoring of your systems. We track system performance, identify potential issues before they become problems, and ensure all systems are running optimally. Our reporting and data-driven insights keep you informed about your technology environment.
-
While we do not provide data backup services directly, we offer backup and disaster recovery planning and can help you implement the right backup solutions for your business needs.
Strategy Services
-
We provide fractional CIO services, merger and acquisition transitional support, procurement and third-party vendor management, migration and expansion design, budget planning, and continuity planning. Our strategic approach is driven by understanding that your technology is not just a tool but an asset and investment that must be tied to organizational priorities.
-
Fractional CIO services provide you with executive-level technology leadership without the cost of a full-time CIO. We help develop technology strategies that align with your business goals, oversee major technology initiatives, and provide ongoing strategic guidance for your technology investments.
-
Yes, we provide merger and acquisition transitional support. We understand the technology challenges that come with combining organizations and can help ensure smooth technology integration during these critical business transitions.
-
Our strategies revolve around the systems you already have in place, not the other way around. We create technology solutions tailored to your specific needs while following tried-and-true best practices. More than anything, the strategies we help you put in place not only grow with your organization but help your organization to grow.
-
Absolutely! We provide procurement and third-party vendor management services. This includes helping you evaluate technology vendors, manage vendor relationships, and ensure you're getting the best value from your technology investments.
-
We provide budget planning services to help you make informed decisions about your technology investments. We'll work with you to develop realistic budgets that align with your business goals and ensure you're investing in the right technologies at the right time.
Security Services
-
Our security services include emergency incident response, threat protection, compliance management (GDPR, HIPAA, PCI), security awareness training, email security, and anti-virus/anti-malware protection. We take security seriously and ensure your business and staff have the best means of protection available.
-
We provide emergency incident response services to help you quickly address and recover from security incidents. Our team is trained to respond rapidly to minimize damage and get your systems back up and running safely.
-
Yes, we offer security awareness training for your staff. We believe that your end users are prepared to act as your last line of defense by training them to handle whatever threats may come their way. Regular training helps create a cybersecurity culture throughout your organization.
-
We help with compliance management for various regulations including GDPR, HIPAA, and PCI. We understand the compliance requirements different industries face and can help ensure your technology environment meets necessary regulatory standards.
-
We provide comprehensive email security solutions to protect against phishing, malware, and other email-based threats. Email remains one of the primary attack vectors for cybercriminals, so we ensure your email systems have robust protection in place.
-
Yes, we have an outside penetration test performed on our network every year to test our security measures. We also ensure your end users are prepared to act as your last line of defense and are constantly updating how we secure your data. We take a proactive approach to cybersecurity, staying two steps ahead of any threats.
-
At Kotman Technology, we're serious about security. In addition to our support and strategy offerings, our security protocols are second to none. We ensure your business and its staff will have the best means of protection available, and we are constantly updating how we secure your data. By taking a proactive approach to your cybersecurity, we stay two steps ahead of any threats.